Using AI/ML, forecast the 7 day, 30 day, annual and real-time actual revenue your business retains after accounting for variable costs like discounts, comps, and refunds.
Get Predictive Operations & Demand Forecasting - see real-time KPIs—slot performance, hotel occupancy, F&B spend, etc—all in one interface.
We curate original articles exclusively for Premium Leisure and Recreational Experiences executives by interviewing dozens of industry experts and distilling targeted insights that reveal how this fascinating sector tackles real-world challenges with creativity and precision.
Visit the Table of Contents where all the articles are postedA transformative approach to guest experience, this article explores how casinos (can be used elsewhere) can use technology not just to meet expectations, but to exceed them in personal, memorable, and emotionally resonant ways.
Article: Unreasonable Hospitality in the Casino Era
Personalization has become a critical driver of business success, particularly in the hospitality industry, where guest experience is paramount. Companies that excel in personalization generate 40% more revenue from these activities compared to average performers.
Article: The Power of Personalization: AI’s Role in Transforming Hospitality
The role of the Chief Information Officer (CIO) in the industry is no longer defined by infrastructure maintenance or back-office support. Today’s CIO is a business architect, a data strategist, and a revenue catalyst.
Article: The Modern CIO - Mining Gold from Data in an AI-Driven Industry
This article explores how luxury properties—spanning ski resorts, casinos, cruise lines, golf tournaments, amusement parks, hotel clubs, and elite membership businesses—are using AI Concierge Agents to anticipate guest needs, increase ancillary revenue, reduce operational friction, and elevate loyalty through emotionally resonant experiences.
Article: Meet the AI Concierge Agent: A New Standard for Modern Hospitality
If your business thrives on delivering unforgettable experiences but struggles with revenue visibility, this is your roadmap to clarity, control, and competitive edge. Read on to discover how Bespin is helping the world’s most discerning brands turn data into dollars—before it’s too late.
Article: Predict. Protect. Perform: How Bespin’s Advanced Guest Value Modeling is Quietly Revolutionizing Premium Leisure Profitability
Bespin Global has Accumulated a Number of Sector Stories, Read them Here
Bill Thomas (bill.thomas@bespinglobal.com) is a strategic growth leader specializing in AI-powered cloud services for the world’s most discerning premium leisure and recreational experience brands. At Bespin Global, he helps architect bespoke technology experiences—designed not for the masses, but for organizations where operational precision and guest intimacy must go hand-in-hand.
A former executive with AWS, Dell, and EMC, Bill brings decades of transformational leadership in cloud channels, direct sales, and Cx innovation. Today, he leads Bespin’s go-to-market strategy across this specialty sector, delivering data-driven solutions that anticipate guest needs, personalize interactions in real time, and maximize revenue performance.
Armed with dual MBAs in Marketing Strategy and International Business from Regis Jesuit University, Bill believes every complex problem offers multiple paths forward—the key is selecting the one that delivers better, faster, and more cost-effective outcomes.
A lifelong advocate for human-centric technology, his work extends to humanitarian innovation, having developed AI solutions for organizations such as the American Red Cross, Polish Red Cross, and Save the Children. Whether designing next-gen platforms or mentoring future tech leaders, Bill remains focused on one principle: innovation only matters when it makes a meaningful human impact.
Connect with Bill on LinkedIn: linkedin.com/in/bill-thomas-az
